Staff seemed overwhelmed and misdirected. We went there to pick up of an item that was purchased online to be picked up at the store. Should be quick and simple right? NOPE. I have had better pick up experiences at WalMart and I am NOT a fan of Walmart.
Anyway, we were directed from one employee to another, meaning they pointed at their co-workers and said, "she can help with that" and "he can help you with that" I have to say, they were smiling and polite, but NOT HELPFUL...finally a "manager" came out from the back of the store to "help". After about 15 minutes, finally received the item. IMHO - Apple Stores....hell on earth! Thank you Apple Store for reinforcing that online is better than shopping in the stores.