| rev:text
| - LSS: Asked for the top-of-the-line shave, ended up being cut 6 or 7 times, razor burn, missed portions of my face, and did not receive all the services ordered.
Was taken here by one of my groomsmen the morning of my wedding. This was my first time at minibar.ber.shop and my experience was bad to say the least.
We arrived around 11am, put our names in and ordered a round of beers as we waited. From what I understand, this is a new location for them. The inside is very modern, with the bar area painted black and the barber area painted white.
I opted for the "top shelf" while my groomsmen went with "manzillians." We only waited a few minutes before they called my name. I was greeted by the barber and shown to his station. I noticed early on that he seemed a little flustered because he started preparing me for a haircut, even though I was only there for a shave and the paper he was given concurred. At this point, I probably should have gotten up.
He began the shaving process with the cleanser, then applied a hot towel. He followed that with, what I can only assume was more cleanser, then applied another hot towel. After the second hot towel, he applied the hot shaving cream and began shaving. He started shaving with the grain on my right side at the end of my sideburn down my cheek. After this first pass is when everything began to go wrong.
When he started near my nose and went towards my ear, on my right side, he was pressing so hard that he cut me 5 or 6 times along my lower cheek. Mind you, these weren't your average nicks, these are vertical line roughly 2 inches long and about 1/4 inches apart. He stopped to apply something to each spot, which I can only assume was intended to stop the bleeding. He then continued on and finished my right cheek and jaw, then continued to my right neck.
He, thankfully, did not cut me on my neck, but did manage to give me some bad razor burn, to the point where 2 days later, it still hurt to put water on. My left cheek went smoothly, but the left side of my neck was the same story as the right side, razor burn. Then when he shaved my chin, he cut me again, roughly 1/2 an inch long on the top portion of the left side of my chin.
Overall, I ended up with 6 or 7 visible cuts on my face and some bad razor burn on my neck. Thankfully, this was not my first straight shave because if it was, I would never get another, but I have had a dozen or so previously and have never been cut before.
Not only was the shave bad, but the barber certainly did not help his case. Afterwards, he claimed that my skin was the problem and that some people cut more easily. This complete lack of responsibility was disgusting and drove me to write this review.
Once I left his chair, I went back to the bar, where my groomsmen were sitting and told them we were leaving. The lady at the front was very nice and apologized severely, but had no authority to rectify the situation. She attempted to contact the owners in order to see what sort of compensation could be provided, but they did not answer the phone. Ultimately, she was very saddened by the result and comped our beers and ONLY charged me for the manzillian. I understand that she probably did not have the authority to give anymore discount and she probably stepped out of line compensating me that much, but the barber did not even perform all the services of the manzillian. Being in somewhat of a time crunch, since we needed to go somewhere else for the groomsmen to get shaves, I ultimately paid for the manzillian and made sure she knew I was disappointed and would never return.
The only good thing about this experience was the $2 beers, but I went to get a good shave, not to get cheap beer.
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