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  • My first service from Progressive was in 2006 when I moved from a beg-bug infested home (thats a different review for a well known cruise line and a different pest control company). Concerned that I would bring the pests with me even though I bought new furniture, I asked Progressive to come into the new, empty house to treat it and then had them come again once we moved in as added protection. I was pleasantly suprised when Farah walked in with three technicians and introduced herself as the owner..(Girl power!)..They worked out a plan of attack and I was in the house a year and a half, bug free, when I bought what I thought were new mattresses and there were the bugs again!!! Farah even went as far to call the furniture company and demand that they remove the mattresses and allow me to inspect the new wrapped mattresses outside of my house..Way beyond what I paid for insect treatment! Fast forward, 6 years, 2 jobs, a stint out of the country, and a new house and i was calling on Progressive again to spray..Another great technician, but not so great new office personnel. Gone is the personnal touch, the consistent customer service, and the flexibility I need, due to my own schedule and commitments. My appointments even changed to a day of the week that I never had before. I carried a balance for quite some-time (months) and when I could have them back out again, I got a call from the administrative assistant telling me that she has added $15.00 to my balance and If I do not hand the Technicin money when he pulls up, he will drive away..Wrong way to come at me after a 14 hour day. My reponse, you can cancel my appointment and have Farah call me. No phone call, but I assume she never got the message. Got handed to collections who was even ruder than the office assistant and ready to blast Progressive on social media, because "that's how I roll these days". "Hold, please, Ego check, and resume" Call Farah, after a few this and that, we work it out, check is in the mail !!! It was never the hands on service that made me hot, the techs in the field are great!! It was going from a valued customer to just another account, who is replaceable. Farah is back on the phones and the appointment book and I am back to feeling like a valued customer...Girl power once again!!!
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