I think the only thing really keeping this place afloat is its location. It is in a VERY busy center with an LVAC and 24 hour Starbucks. I never experienced rude service, but it was never very good service either. The two girls working here always seemed kind of unhappy, but unlike some people, I don't generally expect someone making minimum wage to kiss my ass.
The food is ok. They charge you extra for everything so the menu price isn't accurate. If you want white meat and brown rice it's extra. The total cost for a chicken bowl is around $10. My biggest issue with this place is that like some other reviewers, on more than one occasion I have received chicken that seemed under cooked or at least very borderline! So that is pretty unnerving. Pretty stingy on the veggies too. It's mostly all zucchini!
I have since ditched this place for Teriyaki Madness on Maryland. It's a little further drive for me, but it's slightly cheaper, usually faster, and tastes better too.