I was called by Data Doctors and asked about my problem with the Pinnacle Peak establishment. Robert, who supervises the Data Doctors, was nice enough to explain that it was a communication problem. He asked me to come over and he would help to resolve this problem. He was extremely helpful and did refund the $29.95.
With the new ownership I think they need a little time to get better communicate skills with the public, but I do believe they will make an effort to do this.