I have been coming to this hardware store since long before they moved to Middleton. It has always been disorganized but the clerks always knew where everything was and were generally helpful. Six days ago I purchased a 21" fluorescent lightbulb for my 87 year old mother. It turned out the problem was her fixture (not the bulb). Even though I was able to show the purchase on my Ace Rewards Card (and they were able to look it up after my elderly mother threw away the receipt) they refused to give me a refund and were only able to offer in store credit! Item was returned in original packaging after less than a week and, for lack of the receipt (even though they could look up the purchase) they refused to credit my charge card. I think I will go somewhere else in the future. So much for being "The Helpful Place!"