In today's business environment, you'd figure that people would be about customer service. I called twice to have my pool leveler looked at. Both times I talked to a lady on the other line and she said someone would get back to me. Unfortunately no one ever called me back. I guess they didn't want new business. Rule of thumb: Even if you CANT do the service call back and say so instead of letting people wait for a "call-back". Sorry, but this doesn't sit right for me.