rev:text
| - Ordered carry-out:
Wife had Chicken Fresca and I ordered the Triple-Prime Bacon Cheddar Burger (Mid-Rare) w/ lettuce, tomato, extra pickle and Mustard & Mayo.
When I arrived inside, nobody was there up front. One employee walked passed me and didn't acknowledge me. I walked to the area where pickups are (corner of the bar). 4 employees were huddled at a table, two on their phones and laughing and joking. I waited at the bar and three of them looked up at me and went back to their laughing and joking, then one looked up again. Finally one of them turned around and came to ask what I needed which is when I expressed I was their to pick up a carry-out. She went to get it; the manager walked by the others huddled and seemed not to mind the behavior nor did he acknowledge me standing their. After a minute or two she emerged with the order and here's where I failed (I left before checking it). When I got home, my Triple Prime Cheddar Bacon Burger, cooked mid-rare, was a small burnt patty with a single slice of American cheese (Nobody can convince me this was RT's Triple Prime) I have had the burger before and it's big and juicy. I was immediately upset. I called and asked for carry-out. The employee who serviced my order seemed to think she already knew why I was called, because before I could really explain, she said "yeah we didn't hear you say bacon" then said "hold on" and put me on the phone with someone else. I would give this place one star, however, my wife's chicken wasn't horrible, so they get an extra for that alone (I'm upset but I'm still fair). Won't be back to this RT though.
|