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  • I didn't go to Guitar Center expecting good service, and I got exactly what I expected. I was visiting Phoenix for a week, so I decided to go to Guitar Center to look for a cheap acoustic guitar. I was happy to find one that played reasonably well and came with a gig bag for only $75, so I decided to purchase it. There were three employees standing around talking to each other, so I went to the first one and told him I'd like to buy the guitar. "Oh, you will need to go to this guy over here." He was nice enough to actually carry the guitar to the other person, who was on the phone, and let them know I wanted the guitar, but, not only was the other guy on the phone, he also had another customer he was helping. I waited about 10 minutes, while the other employees were still standing around talking to each other. Then I left. Guitar Center needs to learn what I call "Rob's First Rule of Retail," which is, "If you have someone who wants to give you money, make it easy for them to do that." It's not that 10 minutes was a long time to wait, although I have no idea how much longer I would have waited, it just galls me that you have three people standing there doing NOTHING while I am standing there like an idiot waiting for the one person who is doing any work there. Sure, I'm only spending $75 THIS TIME, but next time I may be in there buying a high $$ item. Enough ranting. . .Guitar Center sucks. . .I will probably do what I should have done in the first place--get the guitar off of Craigslist.
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