| rev:text
| - Although the employees at LA Music may be knowledgable about their products their friendly service leaves much to be desired. This review covers my online shopping experience, as I did not have the pleasure of visiting this fine establishment IRL.
First off, their website aesthetic is out of date and does not show stock for products. They need to update their interface in order to make it user friendly as their competitors, like Axe Music or Long & McQuade, have a much more modern feel was well as being more inviting toward the visitor. On top of that, they offer free shipping only on orders $199 and over, which is totally unreasonable, considering again, that their competitors offer free shipping on orders that are $20+.
Now we get to the customer service: I placed an order for three pedals on their website using PayPal Express. I received an order confirmation e-mail and thought everything was groovy. Three days passed, and I received no notification on stock or order status. I called them only to find out that I didn't 'accept' the PayPal payment. I received no e-mail on this at all, which at this point was fine and I thought maybe it was just a technical error with the transaction and assumed everything should go fine from here on out. But boy was I wrong...
Two days passed, and I received nothing. No order status, stock information, or confirmation from LA Music that they received my money. Nothing. I called them again, and they seemed confused about the order. They said they would send an e-mail at the end of the day on the status of the order. As expected, they did not.
A few more days passed and I was still left in the dark. I noticed that the 'status' of the pedals updated to strange codes that I couldn't decipher on my own. Thus, I had to call this wonderful store AGAIN. They informed me that two of the pedals should come "Within 3-5 days" but they're "not really sure". Furthermore, the third pedal "They had no idea" about and that "We'll call and ask and let you know, man". So, thankfully and miraculously, by the grace of God, they called me within five minutes after hanging up. They informed me that Behringer would not have the pedal until the at least the end of March "if ever". So, obviously, I cancelled that item.
So, I whipped over to Axe Music's website and ordered the Behringer pedal (since they had stock). Who would have thought, I received an order confirmation and a shipping notice THE NEXT DAY.
On this next day, I realized I had not received a credit on the third pedal. So, luckily, I got to call these fine people again. They assured me their 'accounting department' was looking after it and I should receive my $40 credit by 'end of day'. Well, by 'end of day' I FINALLY got my tracking number for the order, at the same time as I got my Axe Music order tracking number.
Well here's the thing, remember that $40 credit? Well, because my order went slightly under the $199 free shipping clause, they decided to take $15 off my credit WITHOUT TELLING ME. At this point, I figured I had talked these 'wonderful' people enough that I was just glad I was getting my pedals and they weren't just stealing my money.
Funny enough their order came in AT THE SAME TIME AS AXE MUSIC'S ORDER... which is located in Calgary!
Now OBVIOUSLY I won't be ordering from LA Music ever again, unless I want to endure a rollercoaster of emotional turmoil in connection to an online shopping order. They're unreliable, unprofessional and don't handle customer service with the utmost finesse that I would expect in a day and age where online shopping and ordering is extremely commonplace. Two weeks without any communication from them or an ETA is completely ridiculous and unacceptable. There are definitely a lot better options out there that will provide you with a better experience!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)