rev:text
| - this place is a joke! first of all, NEVER EVER speak to the manager Bob. he's rude, unprofessional, and just a miserable person. we got a car that required a down payment of $1000, which was fine. they said that they would process the payment 28 days after the sale which was even better. before the 28 day mark hit, they processes the check not once... not twice... BUT THREE TIMES! my bank issued three counts of fraud against me because of them. after numerous unreturned phone calls made to them, they decided they wanted to repo the car. the agent we dealt with was awesome and we explained what the dealership has caused. he talked to Brandon, but he was unavailable when we got to the dealership. so we got stuck with Bob, who argued and threatened us when they found out they were in the wrong. they claimed to have called us frequently and that we never called... I offered to show them our phone records and he says "it doesn't matter"! who the hell says that to a customer?! lying to cover your ass and make a sale is ridiculous and desperate. they then decided to tell us, 30 days after they gave us the car, that they wanted another $1300 to keep the car because something went wrong with the financing AND for us to pay the fees for the agent! are you kidding me?! at that point we gave them the car back due to their negligence. nice try trying to lie your way out of it Mini! having Bob dodge my questions, raise his voice at me, and threaten us with false information is all we needed to see. the financial advisor couldn't even look us in the eye, who was Chris. the only credit we can give is to Tony and Jordan. they attempted to help with the situation and the frustration the dealership has caused. I will never refer anyone to this place unless they want lies and threats!
|