| rev:text
| - Went to the "new" Gilbert location last Sunday afternoon well past lunch time. We are long time habit burger fans from CA and are familiar with how great the food is. We were excited a location opened near us.
First off the place is grossly undersized and it was packed. We waited about 10 minutes to order. During our wait several people came in and immediately took a table even prior to ordering. IMHO very uncool.
When it was our turn the person taking our order was so easily distracted, even stopping in mid order to run over and yell out what we ordered. She returned and finally took the rest of our order, took our money and gave us the vibrating chip.
At other habit burger locations when they are slammed with lots of hungry customers queued up for tables the staff circulates, they collect trays, and politely ask the patrons if the need anything, the unstated request is please allow someone else to have their table. The Gilbert location is so small it's more of a satellite store designed for drive thru not dine-in. They do have tables out front, but zero shade. Here in AZ that is very poor planning, and a discourtesy to their customers.
When we arrived we noticed several people who were finished with their meals, and were lingering as if this was a Starbucks. Unfortunately the staff here was oblivious to the fact that about 2 dozen people including us had ordered and were queued up to find a seat but no one was leaving.
When our order was ready due to the unfortunate lack of inside seating, we ended sitting outside at a sun drenched table in 100+ degree weather. Between the time we first walked in, to getting our order and quickly finishing our meal outside, the people that we spotted going in, were still sitting when we left. Management needs to find a polite way to turn their tables. If they can't there will be a lot of first time visitors deciding not to return just as we did.
Before going to "Yelp" I contacted habit burger directly, right after our bad experience. Almost a week later not a peep from them, so I'm going public with our experience.
As an aside we were using a gift card, and after paying we asked if the card was a one time use or was reload able. The order taker had no clue but said she could ask a manager but never did. Since the card was used up we just threw it away.
The meal was delicious, and had the people running this location been more proactive with the table squatters, making some effort to keep everything moving this review would have been all about a great experience but no such luck. If you visit this location strictly use the drive thru.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)