I interacted with Dorene, the shops owner over the phone about an order that needed to be done next day. Although I didn't end up using the company, Dorene was incredibly accommodating and easy to work with. She responded immediately via phone or email. Because I live out of state it was very difficult to describe what I needed and how I needed it to look but she was patient, helpful and was the only vendor in the entire state of PA to be able to do my complex order withing 24 hours. I would 100% recommend this place to anyone with any sort of custom embroidering needs.