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  • Last week I decided to give this location another try after slow, unfriendly, and dismal service the first time. Well, they didn't disappoint with, yet again, the slow, and EXTREMELY unfriendly service. Specifically, the one female barista with dark hair and tattoos all over her arms (I couldn't see her name on her apron). I have been to a million Starbucks in the Phoenix area and this has to be the worst. Completely made to feel as though my business wasn't welcome. Upon a suggestion of another Starbuck's barista (at the location I normally frequent), I bring my own Starbucks mug with almond mild since I have dairy allergies and they don't carry almond milk. Most of the time I get a 10 cent break for bringing in my own cup. All I ask is for two shots of espresso and 3 pumps sugar free vanilla syrup. Just to mention, I HAVE HAD NO ISSUES UNTIL THIS LOCATION! The barista looked at my mug, pointed at it and loudly in her most disgusted voice, yelled at the cashier, "WHAT IS THIS?!?" She looked at it as though she may melt by the mere fact she had to put espresso and syrup in my mug. After the cashier repeated what she wrote down for the barista, the barista yelled out again. I finally answer her explaining it's almond milk. She emphatically shook her head and stated that what I am doing is against health code. How is it that this is the only location I have ever been to that has said this to me? Even if it's a new rule/regulation, there are far better ways of approaching the situation. Here I'm trying to save them money by not wasting product, which would require them to put espresso and 4 pumps of syrup in a separate cup. If it truly against health regulations, she could have offered to put it in a cup for me to then pour into my own mug! I will never again be treated this way BEFORE I drink my coffee, because I will avoid this location at all cost! The best location, by far, is Power Road and S. 202 in the Crossroads Towne Center shopping complex.
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