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  • The Manager Barbara, goes above and beyond in customer service. I had my last eye exam over 2 years ago in the adjoining office of eye Dr. Davis. I had purchased a new pair of glasses at VisionWorks, and they were very expensive, well over the allowable amount of my insurance. I ended up absolutely hating them. They simply did not fit. The earpiece or frame extended well beyond my ears. I didn't notice this when I purchased, I guess because it was only my second pair ever and I liked what I saw in the mirror. But when I would look at the back of my hair in the mirror at home it looked awful. I couldn't get back in for probably a couple of weeks because I was leaving on vacation, I spoke with the woman who helped me and was basically told there wasn't anything she could do. I don't recall her name she was probably in her 60's. On to this year. I took that pair with me only so I could see for part of my exam and I had an older pair which I was wearing that I just lost one of the plastic nose pads so I wanted to have them replace that because I had decided I was going to get contacts. I mentioned to Barbara as she was repairing my other glasses how bad I hated the glasses that I purchased there before and that I had worn them only a handful of times. Long story short, she had me pick out a new pair of frames, made sure the fit was right and sent them off with my new prescription, all I had to do was give them the old glasses. To me that was above and beyond great customer care as I would call it! I also would not have even stepped back in there if it wasn't for the awesome Dr. Davis also:)
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