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  • As a regular hospital, this is the worst in Nevada, possibly the Southwest. For trauma it is the best there is. Don't go unless you are suffering a serious gunshot wound or injuries from a traffic accident. This hospital, particularly the E.R. is a County hospital and thus receives all the transients, drug users, and illegal aliens etc. It is my opinion that they see any patient with good insurance or money as an opportunity to make up for all the tax-payer funded services they provide. We arrived to deal with a complication from a surgery that took place at a very good hospital in Los Angeles, CA. The treating hospital recommended UMC as having the best surgical staff in the area if we didn't want to drive back to L.A. for the small necessary procedure. The directions we were given for UMC was have them do a CT scan and then fix the issue. We spent about 12 hours in the E.R. and were then admitted for a procedure in the morning. No CT scan because UMC said they didn't want unnecessary exposure. The next morning nothing. Finally in the late afternoon, just before the procedure they decided to do the CT scan and put off the procedure. Nearly forty-six hours after arriving we were released after UMC did the CT scan, UMC having lost the CD with the CT scan and all patient information that we provided upon arrival. They would not do the procedure, but we wasted two days when we could have been to L.A. and back with plenty of time to spare. The hospital is generally dirty and spots on the 5th floor hallway floor, identified by a nurse as probably feces, Were not cleaned while we were there. The disinfecting wipes in the room were empty and never refilled. No doctor was actually assigned to our case. It was a revolving staff with no accountability and no sense of decisive work ethic. I will say that all of the nurses were very pleasant and as helpful as they could be under the circumstances. They appeared to be kept in the dark as well. I don't know if this entire two days were wasted in pain due to incompetence, laziness, or a desire to milk money from paying customers in a hospital where most are not. My advise, go to UCLA or Mayo in Phoenix for any moderately serious medical issues that are not an emergency. UMC failed miserably on nearly every point.
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