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  • My family has been to several Bob Evans in the past, and I have to say, this is the worst of them all! This store should change managers immediately. It is clearly very very poorly managed. Here were the problems with this visit: 1. The partitions right by the tables are filthy. The tables right by the partitions are filthy. 2. The restrooms (men's and women's) smell foul, strongly like urine and the toilets are very very visibly filthy! Disgusting! 3. Our waitress is slow. 4. I observed the staff as being unkempt, and unhappy to a point to where I heard staff unprofessionally and openly expressing frustrations at other staff behind the seating counter, and I wasn't even sitting at the counter. 5. Manager didn't go table to table, as good managers will to ensure everyone is taken care of. Additionally, Veronica didn't even check on us until well after the meal was served. We did have concerns about the food, but didn't get the chance to say anything until the meal was mostly eaten. We were very very hungry so we ate the food despite the several problems we had with the food. 6. The food was the worst I'd ever had at a Bob Evans! 3 of us ordered chicken strips and fries. Everything that came out of the deep fryer was very chewy and tough, even the fries. It all had the texture of food that was very very old, though it was hot. The mashed potatoes had VERY little gravy. Maybe 1/3 the usual amount. The biscuits were old and stale tasting. I've had many meals at Bob Evans restaurants, and this was by FAR the most unacceptable! 7. The cups were filthy on the outside! Probably inside too, but I wouldn't know for sure. My son was served a sundae with a spoon that had some sort of garbage-like paper stuck to it, as if if went through the dishwasher and it stuck to the spoon. This was right on the handle and extremely noticeable, so how the waitress missed it is a mystery unless she saw it and just didn't care, which is the conclusion I've drawn. In years past, maybe 10-20 years ago, Bob Evans was one of the cleanest places to eat, with very good wait staff and attentive managers. It has since turned to almost the opposite based on this visit. We are not generally complainers, or picky people. These things were all observed today, and this was a very disappointing visit.
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