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  • The Worst! I waited 9 hours for them to show up. I kept calling every two hours and was told "they're fixing a truck just running a bit behind we haven't forgotten about you." I was understanding for the first 5 hours of waiting. We ended up moving things in the dark. I called and asked for a discount and the manager gave me a discount on gas for my trouble. That discount = $9 in savings. Are you kidding me? The drivers smelled of weed. Cursed at eachother while they scraped my couch along the floor. Not that I wasn't planning on helping, but they expected me to help. And I was moving at a much quicker pace than they were. They reeked of weed which would explain the snail pace. I was told "hopefully we don't lose you because my phone is about to die." Before we left for the second location. That's terrific. The company doesn't even provide them water! Thankfully I had a glass unpacked for one of them. I understand accidents happen like a truck breaking down. But the poor communication and clearly lack of customer appreciation is horrendous. $9 discount on a $250 totaled job? That's less than 5% of a discount for them being 9 HOURS LATE. The utter lack of professionalism I experienced was extraordinary.
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