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| - I've had the original BALL dyson pet vacuum for years now. Enjoyed it and bought another dyson newer ball vacuum a couple years ago ( I have 4 floors in my house).... over the years I have returned my original Ball Dyson to the repair centre for odd repairs, always paying the repair fee when it was out of warranty. This summer I sent the machine in for an overhaul, paid the 188$ (or so) fee to have it cleaned up and some minor repairs on it done. When it was returned, i could not get the foot pedal to engage which allowed the vacuum to lower and the power-head engages. I called the repair shop and they picked it up again. AFter they sent it back again I was on my way out for a vacation for a couple weeks and when i got back i finally took it out of the box, and the EXACT SAME THING. The pedal would not depress and allow the vacuum to lower. I called again, and the agent i spoke to told me I was ABUSING the vacuum.... he cited each time i returned it for repair and advised me that this is clear abuse of the vacuum.... i had PAID for each repair, but aside from that I don't know how to 'abuse" a vacuum, in that I use it like any other appliance. Anyway, so i left a review on another site and their response was "they would provide me with a video to show how to use a vacuum. Your customer service department does not know how it feels to be in the place of one of your customers when you receive a product back and it doesn't work...... they do know how to blame the customer for your product. I literaly lifted it out of the box, plugged it in, and THE FOOT PEDAL WILL NOT RELEASE the vacuum. I now use it with just the detachable hose to reach under beds etc...... I did enjoy the reliability of the product, but given the bad experience here and the expense of the intial purchase, and charges for repairs, will look for something else
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