NEVER EXCHANGE YOUR MONEY HERE!!!! This place is so shady and unprofessional. JUST HORRIBLE! This is the one located right beside Shoppers Drug Mart inside the Eaton's Center.
I had $40 US in my wallet so I wanted to exchange it to CAD. This Filipino lady that was working there looked at my $40 dollars and just gave me $31.02 from her open drawer. I thought it was weird how there was so much difference but I just grabbed the money an walked out.
As I stepped out of the store, confused, I turned around and asked her for a receipt. She mumbled something and THEN she proceeded to turn on her computer. She went and MADE up a receipt on the spot (it took her around 5mins) and manually typed in service charge for $5. Uhhh are you serious?? $5 for a SERVICE CHARGE!? Aren't you suppose to tell me that before if there is a service charge?
I told her I didn't know about this 'service charge' and just wanted my money back. She then tried to explain how that was final transaction. EXCUSE ME you didn't even put it in the computer until I asked for a receipt how is that final!? Then she acted all annoyed but gave me my money back. Obviously she tried to cheat me and make extra $5 off of me thinking I am some kind of stupid tourist. Seriously I've exchange my money at so many different places in different countries and I've never been charged this 'Service Charge' before.
I doubt tourists will read reviews on foreign exchange places before dropping by, but I just wanted to put this online in case someone does. Don't go here if you want your money properly exchanged.