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| - Okay, so I finally decided it was time to get rid of my old flip phone and upgrade to a smartphone. I was super excited. My grandmother and Iare on a family plan together and she lives in Tucson. She mailed me my phone and was told that I can just go to a Sprint Store up here and have it activated. I took my phone into this store and the associate, I think his name was John, told me in order to access the account, he needed the pin # or the answer to the security question. I didn't know either and I used the store's phone to call my grandma (since sprint had turned off my service a couple days before) and my grandma was giving me a lot of answers that were not the right ones. I was really upset and couldn't believe that this was so difficult. I asked to speak to someone else and he said that they would tell me the same thing. At this point, I'm the only customer in the store and two other associates are wandering around and I know they can tell I'm upset. Neither of them came over and offered to help at all....He told me that my grandmother had to call customer service to reset the password. Well, that's a whole other story. Well, at the end of the day when I met up with my husband (after he had a few beers) he took my phone played around on it for literally less than a minute and magically, it was activated.
I can't believe that this person is in customer service. He is an idiot and should be fired. When I was extremely upset, he showed no emotion at all and couldn't help me at all.
The next day, my husband and I went into this exact same sprint store, to get my contacts transferred over and I just wish that guy had been there. We did however, let one of the managers know of the situation the day before. I'm not sure if anything will be done about it.
It's best to avoid this store.
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