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| - You know I really would love to give this place a better review, but it was just too much of a comedy of errors.
We went there on mothers day in the morning. They are not normally opened in the mornings ( and it showed). One of the people I was going with is disabled and is really in need of some sort of handicap or close parking so they do not have to trudge around chagrin falls, as is customary. In order to assure things worked out my friend called them the night before to make sure that they did in fact have handicapped parking available. He was told, "yes in front of the building." So fast forward to our arrive. There are no handicapped spots within shouting distance of the restaurant. I parked in the nearest spot I could and told him to call them again and inquire where the handicapped parking was. He did. The hostess seemed confused by his request. Put him on hold.......then....... as it was starting to hail....... the manager.... or who I believe was the manager comes out and tells us there are no handicapped parking but we do have valet. Nice so let me get this straight. Someone is disabled, needs accommodations, and you want us to pay to have someone else park the car. This site is a public site so I will refrain from typing what I was thinking. needless to say we left our car in the spot and my disabled friend walked... across the street, in off and on hail, using a walker (which becomes a lighting rod, in extreme weather) because someone miss informed him of the parking situation. Strike one.
Now strike 2: The service was not really good. I felt like I was being served by dial-a-server. Pre-trained servers provided to your restaurant at a moderate charge. The server or should I say server's were not well trained. They co-serve. What does that mean? Basically you can give orders or anything to either server.
That translates into,
Server 1: sir you want another drink?
Me:no the other guy is getting it.
Server 1: O okay well how about some more bread?
Me: great thank you.
Server 1 leaves server 2 comes back
Server 2: How about some more bread?
Me: The other guy is getting it.
Server 2: O great!
wow so you take something simple like communication and make it more difficult by adding a middle man... Smart idea..
Now onto the food itself: As I stated earlier they are not a breakfast/brunch place they usually do late lunch/dinner.
The food in my opinion was not worth the cost. My friend, I believe, ( in my opinion) actually got sick from the food. They served hash browns. I tasted them and they weren't regular potato's hash. They tasted like french fries that had been cut and mashed together... that's an odd taste first thing in the morning.
My friend had a seafood based soup as well as seafood breakfast dish with an egg on a biscuit..? I have no idea what it was but he said the egg was supposed to be more runny... To me it looked more liked a hard boiled egg with something cheese like on it on a biscuit. yuck.
My french toast was really really really really lacking in flavor. It just was not good.
The dish I ordered came with bacon... I don't eat bacon... I asked if I could have something else?
NOPE. So they just took the bacon off... So I still payed for the dish as if the bacon was there... but I did not get it...
Not only is that a rip off, but it also borders on lack of care.
Some people do not eat certain foods because they are allergic, or perhaps their religion does not allow it. So instead of substituting it, you either force them into potentially contaminating the other food on the plate (again some religions do not even let forbidden foods touch none forbidden foods). And if someone is allergic to something and you refuse to substitute for it, guess who is responsible if you get sick on that food?
I really am bothered that my friend felt ill for the rest of the day after eating there. I don't like that. I am going to be a health inspector and feeling ill after a visit to a restaurant especially if it stops you from eating for the rest of the day is not a good sign. There was no fever or anything else to indicate that it was something else causing his sick feeling.
Final vote, don't go here. go anywhere else. I make better french toast than them.
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