This was our first time visiting RC Willey. it was Labor day and the store was very busy. I just went there to buy a California King bed frame. After making the purchase I went and picked it up. I noticed the box was not very big. So I checked my receipt and the frame was for a Full-Queen size bed. I went back to the warehouse desk. The lady working was very professorial and apologized . She tried to make a couple of calls and checked on the computer. She asked me to go back to the cashier and they would be able to help me. The cashier desk was very busy and had about 10 people inline. Nichole was behind the credit department counter. I explained the situation and she was helped me right away.
She must have been doing ten thing at the same time when I approached her.. It is rare to see Amazing Customer Service in Vegas now days.
Thanks