On two separate occasions I have attempted to come to this establishment. The first time was Restaurant Week so I understood they were busy and there were no tables available...no problem. Saturday solidified the fact that I will never attempt to go there again. We were searching for a dinner spot and decided we wanted Italian. We are aware it's usually packed so we called first to assess the wait. We were told by the person on the phone that there was no wait so we headed right over. We arrived 10 minutes afterwards and there was suddenly nothing available nor did the hostess offer to take our names just in case something came up. She kept telling us we could sit at the bar. When we explained we just called the hostess began to tell me about other patrons that had reservations, which had nothing to do with the fact that I'd just called and confirmed availability. Ultimately there was no sense of customer service and I was very disappointed with her tone and the way she handled our visit. To avoid ruining a perfectly good day we left and found a location that could offer the level of service we deserved.