I finally made it to 5 Guys today. At 2:45 pm on a Saturday it was PACKED. Thankfully it didn't take long to get a table. The ordering process was quick and easy. We got our number and sat down to wait. Lots of people stood at the counter to wait but it's much easier to sit and wait.
As for the food. The burgers were fresh and tasty. I had a bacon cheese small burger (which was huge), my husband had a bacon burger and my son had a grill cheese. We shared a small order of fries. All the food was good and the fries were fresh cut and tasty. The cheese on the burgers and the grill cheese is definitely processed. I don't mind that but some do.
Overall I was happy with the food but I didn't find it that much better than Fatburger. The fact that Fatburger has onion rings means that we will most likely go there in the future instead of 5 Guys.