| rev:text
| - 10 reasons why Harmony salon is not so harmonious
I wouldn't even give this place one star if I could. Out of town and here for vaca. All I wanted was a no fuss pedi. Turned to yelp to find a nail salon. Chose this place because it had 4/5 stars. #1 very hard to find. Drove in circles and my man was getting annoyed. #2 Shady and dirty location. #3 we pull up and it's not open (opens at 10am) the owner shows up 10 mins late as her employee sat outside waiting #4 the owner apologizes that is was a crazy busy holiday weekend at the salon (memorial day) it's now Tuesday and she "needed the extra sleep." #5 we sat in the waiting room filling out a two page questionnaire that reminded me of my college application while they ran around cleaning the place up from the busy weekend #6 it was hot in there. After the questionnaire and waiting we got very annoyed. My husband sent me to the car and he said "thanks but no thanks." The owner then chased him out the front door and they exchanged words. He told her it was unprofessional that she didn't open on time and cleaning up in front of customers. She called him "rude." We left. I found another salon and while we sat down to relax #7 she interrupted 20 minutes later the and called me!! Again my husband left his massage chair to exchange words outdoors and caught her in a lie. She said they had been closed all memorial weekend! Then he pointed out that if they were closed perhaps they would have had time to have the salon open and ready on Tuesday! #8 10 mins after that call, she texted!!! The longest text I have ever seen in my life. Let me count the lines because it was pretty epic...58 line text to be exact. Again, all I wanted on my bday was a "no fuss pedi." Don't say I didn't warn you
My response to Paula's claims:
To be honest I never would have left an unbiased Yelp review if the owner had not LIED, ran into the parking lot yelling, calling me or blew up my phone with texts...still trying to figure out how she had my # because I took the ridiculous intake form when I left so I wouldn't be harassed with emails or "gift shop offers." Perhaps she used her security camera footage for more then a time stamp...
Now I'm left annoyed with her response of small business conspiracy claims. I've now read a few of the bad reviews and see she responds the same way. Since when did the "customer is always right" change?
Paula, we both know the truth. Your employee was not "greeting customers" as you say in one breath but in another you admit to being late to unlock the doors for your staff. I actually asked her if shed like to sit in our air conditioned car while she waited for you to show up. Once again. Caught in a lie Paula. Shame on you.
I don't know about anyone else but when you go to Panera they don't make you wait while they bake the bread. If your open at 10 you should be ready...not cleaning in front of your customers. Perhaps you should open later to get the extra rest you claim you needed.
Your intake form is more then a few important detailed items and also asks for "emergency contact, profession, hobbies, astrological sign, zodiac sign, bday numerology sign...." Unnecessary and time consuming.
Lastly, you lied and picked apart everything with your time stamps but you failed to acknowledge you called and texted me. (Refer to the screen shot photos) Unprofessional and harassing. Who does that? Moreover, many of your reviewers have the same issues as I do...
I'm not from Vegas and I don't know which areas are shady. Your garage sale salon is open because your rent is peanuts in the ghetto and your 4/5 reviews are from your friends. Stop lying to the masses and crying cyber terrorism.
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