I had an 8:30am apptmt for an oil change. I arrived 5 mins early. I was greeted outside and was checked in and escorted to the service advisor area. I was told that my advisor was "any advisor", and that I should have a seat and someone would call me. I waited patiently for over 30 mins and nobody approached me. My car was still sitting outside in the porte corchere the whole time while others who arrived after me were tended to first. Finally, after 9am I approached a service advisor to inform him I was not helped and that I am leaving because the service is totally bad.
It appears that there is a problem with their service process in that not everyone coming in for scheduled apptmts are assigned to an advisor and there is no follow-up between the outdoor greeter and the service desk to ensure that a particular customer is helped (especially one's w/o an assigned advisor).
I then took my car down to the local Terrible's to get a full-service oil change and it only took 25 mins and I was driving away satisfied, car cleaned, and fluids topped off.
I'm so done with the poor quality of service of Autonation at 6400 W Sahara Ave. I am voting with my pocketbook and taking my business elsewhere from now on.