I will preface by saying this was the first time i was disappointed a lot. Management doesnt really care.
A lunch ordered was placed with Chelsea. Went perfect. We sent someone to the restaurant to pick up our order. When i received the order one burger 2ass not properly made to order. I phoned back and spoke to Chelsea told her what happened. Asked if someone can run over the correct burger. I was placed on hold and i think i spoke to Carl. He told me he did not have the staff to do that. I asked how he planned to remedy the situation. He said i have a couple of questions. Can you remove the lettuce and tomatos. I said no thats why i need a new sandwich. Plus Carl being such a genius if i could remove it i would have never spent the time to call.
Next course of action was to refund me the price of the burger. I said ok. Where Carl lacks the knowledge is we order a lot from there. He has lost a lot of lunch order business from my company.
When you have that sort of attitude for remedying a situation you go out of your way to make things right.
Cold Beers and Cheeseburgers lacks the professionalism for a upsacle burger place.