I had an absolutely wonderful experience with this hotel! I was here helping run a convention and our event contact Kandace was always present (which is almost unheard of). The staff smiled at us every time we passed and even gave out some hugs. The food was delicious. Even the AV staff was good (and that's a real miracle).
One thing I thought was super service was the fact that I left my hairbrush and iPad in my hotel room in my rush to pack (since I was helping run the convention). I didn't realize until 2 days later. I called the Omni and they had both items in their safe. I offered to give them my FedEx number and they said not to worry about it - they would handle the return with their own FedEx account. My items arrived to me in a couple of days.
This hotel goes above and beyond to please the client. Unmatched.