The Flying dry and hard Biscuit. Where the customer is wrong
Good Afternoon,
My wife and I came there to have a birthday breakfast. Upon arriving we were told to sit anywhere so we did. Our waitress got us coffee then took 15 minutes to get our order. By the way you should make fresh coffee and perhaps taste it before giving it to your guest. Finally we get to place our order. My wife got the flying biscuit breakfast. The only edible item on the plate were the eggs, even though they were over scrambled. The house potatoes were mushy and cold. I got the high flyer. I ordered my eggs over easy and they were way under done. So I told the waitress politely. Her response was "well those are over easy and the whites should be runny like that, you should get them over medium because that is probably what you wanted". First off, never respond that way to a clients complaint. 2nd don't try and tell someone they don't know what they are ordering. Your chicken sausages that are supposedly your signature. I didn't know that signature means frozen from a package. The biscuits were like biting into chalk. They are dry and hard. I still got charged for my breakfast and also had to tell the waitress she forgot to charge for the OJ. Her response was "I always do that if someone orders something during there meal". I didn't know that I only had 1 time to order and thats final. My fault once again. With all that being said the manager was never made aware of our problem. Not once did he come over and ask how is everything. Whats funny about that is he was expediting food so you would think he would have seen a re fire. Uh oh no COMMUNICATION. If your expo, you are the last line of defense to make sure the food goes out properly and hot. Or is your manager just a worker. I can fix the problems let me know.
The Real Critic NC
therealcriticnc@gmail.com