This is the second Petsmart grooming department that has let me down. I went there for the location. Brought my maltese in for grooming, he was matted in some places but not to the extreme at all. The groomer told me it would be $7.00 every 15 minutes she had to spend dematting. She could not give me an idea - she said it was "up to the dog." I told her he is fine with groomers. I believe Petsmart hires teenagers who do not have much experience and do not want to work. They just want to SHAVE dogs. Also, they give the excuse that dematting hurts dogs. Dematting is fine if it is done properly by an experienced groomer - then it won't hurt the dog. I go to Petco now because I NEVER get a complaint about dematting and I was charged a flat $7.00 for the dematting PERIOD (not $7.00 every 15 minutes).