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| - It only took me one, extremely bad experience with this store to make me a NON-customer forever.
I had bought a BBQ grill there. nice 3 burner gas grill with the optional burner for heating up whatever in a saucepan on the side.
I had had the thing something like 4 months. On a certain day, I was hosting a huge party and yes, that included cooking everything on the grill. About half an hour before the party was to start, I went to fire up the grill. Nothing happened. I check the tank - I had just had it filled. It was the valve on the hose that hooks up to the tank that had failed. I raced down to the Target figuring they would have a replacement part, they did not. I asked them if I could just take one off a display model, I had a party, it was starting in 15 minutes, please help me. The employee would not help, at all. I called for store management and the store's general manager came out. I told him my plight, guests were already arriving (I was getting calls on my cell phone), I need the part and I needed it now, please please please help me out with this!
The store's general manager absolutely REFUSED to help me with it, saying I would have to bring the entire grill back and exchange the thing for a new one!!!! He had NO heart, at all!! This guy was as cold as a car's engine sitting on a hill slope in the middle of winter in Siberia: good luck getting it running much less warmed up! I freely admit after practically begging the man for a part off a floor model and him absolutely refusing to do ANYTHING to help me at all, I cussed him out, quite well I must add. I ran out of that store and remembered there is an ACE hardware a couple of doors down. Thank God they had a gas metering thing, whatever the thing is called. I paid $20 or so for it and back home I went Grill fired right up and I got the party rolling. But, it wasn't that I had to spend money to get the thing fixed, though the grill was still under warranty, it was the extremely calloused attitude and replies I got from that store's general manager. It wouldn't have been the end of the world for that guy to give me the part I needed and just get another one sent from their DC. I make it a point to bad-mouth that store after that experience with them anytime the subject of going to that place comes up!
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