I would give 0 based on the wait time. No other car rental company had more than 3 people in line most with none, yet Fox had 30+ and initially only one person at the counter which eventually became 3 people at the counter. It took an average of 10-15 min to check in each person. Ridiculous- my opinion plus the other 30 people still standing in line. One redeeming factor- counter staff were courteous.