Here is what I can legally say:
My brand new truck went in with flawless factory chrome wheels. My brand new truck came out with a chunk taken out of the factory chrome wheels.
Also, they didn't dry the thing - I had the attendant come back twice to dry it but gave up with water spots on my car.
The manager, Andy, will most likely raise his voice to you and deny responsibility for the damage you receive, if he treats you the way he treated me.
I have been going to this car wash for years, and it has usually been nearly flawless. Now the one time something bad happens for me there, they stand behind their "flawless reputation" and, in the words of their manager Andy, they are perfect and all the others who have said they damaged their vehicles are wrong... Strange.
I am waiting for the general managers response.