Its a bit rickety inside and out. I showed up during lunch time on a weekday, and for some reason it took forever for the guy at the counter to pull his attention away from the (work-related) iPad and register and offer to answer questions/take an order.
But man, the flavor of the meat is fantastic. You can see the classic smoker on the porch, and it indeed helps make the somewhat "meh" overall experience pretty worthwhile. The sauces they give you are great flavor, and you can add as much or as little as you want. It's a little disappointing that it comes on what looks like a simple bun from Costco not toasted or anything. Price wasn't exactly expensive, but wasn't cheap either. I found it acceptable given the obvious quality of their meat.