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  • Apparently "reserving" a car at THIS Hertz location means nothing to them. When we arrived, our "reserved" car was nowhere to be found. To make make matters worse, they referred us to their "sister agency" - Thrifty/Dollar - who, although they did have a car, charged us more than the original "reservation". We chose to/had to take their "car insurance" which cost as much or more per day than the rental itself. When we tried to return the car at 6 AM (which was know when we picked up the car), there was no one to be found at either Thrifty/Dollar or Hertz to help us return the car. Thrifty/Dollar did finally show up, but this reflects poorly on both agencies at THIS location. If we return to Calgary, I will NOT be using EITHER of these agencies due to such pathetic customer service.
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