This location does not understand the concept of making reservations. The first time I was at this location was on a crazy Friday night. I opted to not wait in line and made a reservation on the spot for 3 hours later. When we arrived back they still had us waiting. So after waiting 20 mins we went into the lounge for drinks. Another 20 mins later, still no response, so we just ordered our food from the lounge. I'm not sure why I would have to wait over 40 mins with a reservation so late at night. The service wasn't all that great either.
Now a few months down the road, we got a gift card to this restaurant. I don't think we would've returned if we didn't. This time, we made a reservation in advance; still no table within 20 mins. I grabbed a business card for the manager there. The hostess saw this, so the manager came to speak with us. No, a 10% discount does not make up for our time. I would rather pay full price than rearrange my schedule around. If you can't accommodate to reservations, STOP TAKING THEM. There are plenty of restaurants that don't take them; I'm prepared to wait.
One star is for the friendly service from our server who was on top of things at all times. The other is for the consistency in serving good food.
If you can, go to another location. I've never had a bad experience at the Keg on 4th Ave downtown. You may have to pay for parking, but the 10% discount that you save will cover those costs. On the plus side, it'll be less stressful.