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  • I had been coming here for 10 years. I don't know if they switched management or what happened. Went here with a friend for lunch. We had an hour, so I incorrectly assumed this would be ample time. After 25 minutes, I asked our waitress to check on our food. Without any apologies, she flatly stated, "We're busy." Another ten minutes pass, still not even our salad or soup. I inquire again, "I'll check that for you." After 40 minutes I asked for a manager. Who, offered no apologies, but stated she would get our food. We waited ten more minutes, for a total of fifty minutes. We finally got up and left, seeing as we had been there for close to an hour without any food or service. Amazing, considering we only wanted the soup and salad. How busy is it that the soup of the day can't be brought out? Worse, was the waitress and management were completely apathetic. I then wrote Zips, and never heard anything back. So, after a week decided my experience might be worth sharing. This also happened about a month ago, but I wrote it off that time as a singular bad experience. With the second occurrence and lack of any follow up with Zipps, it appears as if this is their new business model. I won't be patronizing this establishment anymore. Too bad, it was always a great option. But, poor service, no food for an hour of sitting and waiting and complete apathy and lack of follow up, make this bar a venue of the past. I wouldn't recommend it to anyone at this point, and was embarrassed that it had been my pick for lunch. Boo and thumbs down to Zipps.
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