Called them for help with roof rats because I have seen their company trucks around. I called their office and spoke with a female who was a little on the rude side. I explained to her what I needed and she said to go on their website and fill out the form that was it. No other information was offered just start with the form. So I complied and the form asked for name, address and phone number which normally the person answering the phone would take as the first step. That was a week ago. Well guess they are so busy they don't need new customers. I will make it a point to talk to my neighbors who use them about the way they run their business. There are too many other companies to call who provide this service so cross Crispy Critters off my list. That was a waste of time.