Off the hook's customer service is pretty great. I used to eat there when I worked closer a few times. I work a bit farther now and figured to order lunch from here through yelp since I was craving seafood. Upon receiving my order a few things were missing so I double checked my order and it said it was a meal and not a single item order. So I called them and explained, the person that answered thought it was a single item order and reviewed my order and said it was his mistake. He gave me two options and I went with having the rest of my order delivered to me. I had payed in cash so I did not want to bother with being credited. They gave me a large order of fries which were super yummy and some hush puppies. Will definitely be ordering from here again. And the fried oreos are amazing!