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  • Ive been here about a million time since they opened due to convenience and other peoples suggestions. RARELY is it a place that I CHOOSE to go. With few exceptions the food doesnt do too much for me. This last trip when we had to wait for a table of 3's food for almost an hour, my opinion is not improving much. Service was rather slopping. It took a while for anyone to acknowledge me, let alone even ask me what I wanted to drink while I waited for my parents. When she finally did she didn't bring the water until after they arrived and we all ordered. I had to ask for lemon twice. Even though my mom ordered a cheeseburger, and after doing so the waitress asked her "Do you want cheese on your burger?", her burger came out cheese less. Fearing she would have to wait another hour for a burger with cheese on it she just had to ask for a cheese slice. My stepdad couldn't finish his grilled chicken sandwich because the chicken was too chewy ( and this man will eat some cooked to death chicken so it must have been bad). My food was fine, but the whole experience left a bad taste in my mouth, and an ache in my back since the table behind me clearly had no concern that our seats were connected. This is noooooooo Penguin, I realize that and so should you, BUT I ( perhaps we) can't help but want at least a little of the Penguin experience here at Diamond. No Penguin fingers or falafel sandwich nor the crinkle fries that fared soooo well with melted pimento cheese or their stellar ranch. Diamond does still offer the grilled pimento cheese and the Dixie chicken sandwich, things that I do get the occasional craving for, and if you go on a day they have a tomato soup get that with a grilled pimento cheese. Super yum. However, the fries aren't great and various other things on the menu that I have tried leave a lot to be desired. For some reason the fried pickles don't even taste as good. Will I go again? Probably, since I seem to forget how meh my previous trips are until I experience it again. I wish I liked it more, maybe they need to reevaluate some of their staffing decisions ( the hostess was a bust too). Maybe I'll stick to take-out.
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