The staff is helpful and very pleasant. But I don't think either of them have ever been in the restaurant business. I saw that the original owner was back at the restaurant so wanted to see if it was any better...no. My cold sub (I refuse to call it a hoagie) was supposed to come with lettuce, onions, and tomatoes...I saw the cook take lettuce out of a bag and then she started cutting an onion. I guess cutting a tomato was too much trouble cuz none made it on the sandwhich. My girlfriend's cheese steak...well, she first asked if they made it in a microwave. I told her it had to be something like that since it should not take 20 mins to make two sandwiches (I worked in a number of hoagie and cheese steak joints). Her next comment was...next time can you have them put some cheesesteak with the onions. Lol. I wish them well cuz they seem like nice folks but they need help.