I agree with Taylor's review about the blonde lady at the front desk. She is soooooo rude and cold. There is no kindness or compassion, no smile no accommodation. I've experienced her a few times now and will choose a different office as well to avoid her. I thought I made an appointment on the quest app and had fastest all night for my labs. I get there and she says " do you have an appointment" I said yes at 830am. She said " I already have three 830 appointments unless you can produce your confirmation." I showed her on my phone where it had today's date and time and she said " you didn't hit confirm!" There was only three or 4 people in there, it was not that busy, whereas I have seen the room packed before. Real customer service would be, " I realize that you have been fasting, I can still accommodate you if you can wait 30 minutes." But no, she made zero effort to help me. There are plenty of pleasant people with customer service skills who want to work. She is not one of them.