If you can avoid this place, don't deal with them at all. Their customer service is terrible. I spoke with a gentleman(Julio) and before I could even get a word in he gave me attitude about what he was going to do and not do. I called about paying for and picking up a tow today and they refuse to let us pay for it and let the car go. Keeping the car for another day and incurring more fees. Told me he didn't have time to deal with this he has other things to do. If they are short staff then that is not my problem. We just wanted to pay and get the car out the impound lot as the car was disabled and we had a tow on the way to come get the car.