Alright. I'm leaving the 5-star review as-is but want to share a couple of experiences from the past two days.
Yesterday I had to call PCF for the first time and the representative I dealt with was so arrogant and rude. I did not get everything I needed sorted because I didn't have the patience or interest to continue being talked down at. If I would base my experience overall with PCF on this one employee I would say it's a 1-star bank and move my business elsewhere.
Luckily, it's been good for me outside of this one incident.
Today I went to a kiosk and dealt with an absolutely fantastic employee! She was friendly, personable, helpful, efficient, and took care of everything I needed her to. If basing my overall experience with PCF on this interaction, I would rate it 5-stars.
So... the 5-star review sticks and I'm happy to report that even though there are some crappy people out there, there are enough good ones that compensate for them.