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| - How is it possible to be one of the worst restaurants ever and somehow have 4 stars?
The service was non-existent. I had to get up and go find our waiter every time we needed to order, get water, or anything. There was never a busboy. When the "food", (I use that term lightly ) finally came out, I had to go get side plates and silverware. The calamari was so pathetic, we thought the staff had eaten most of it. That would have explained why it was also cold. The caesar should have traded places with the calamari. It was warm and white. It seems that green lettuce is not a part of the Pointe Hilton menu. The basil pizza was a "cheese puddle". Not only did it appear disgusting, it was disgusting. By the way, when you call it basis pizza, put basil on it.
The worst part was the pathetic attempt of the management to placate us. It just made things worse. Buying dessert that was probably baked 4 days ago, added insult to injury. Not even ice-cream could make it edible.
The biggest lesson learned, besides never going there again, was DO NOT complain. That just gets Pointe management involved and then you see how truly sad and pathetic the once great Pointe Resort has become as a Hilton property.
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