Gotta keep the expectations low here. It's a blood lab. I like it because it is close, and if you come early they see you. My appt today was for 9:15 but I had to fast so I went when they opened and I was in and out right away. Granted, yes, other times like any lab, the ladies can act like time is of no importance. But this is a blood lab. How happy would you be to do that job. Haha. Another thing that's good is they are the only lab that takes my online ordering of blood tests. The tests come directly to me by email within 24 hrs. I don't like to wait for the dr. Office to call me years later.