This is the worst run organization I have ever had the displeasure of having to deal with EVER. I have been here three times to get my car a license plate. They have asked for an FS-1 three times and each time there is a magical reason why they can't accept what my insurance company faxes them. These people are rude. The manager sat in the office while customers waited in long lines.
They tell me that each page of each fax will cost me a dollar. I'm racking up a serious bill today. If you go on the NCDOT website it says that a binder, certificate of insurance or insurance ID cards are all acceptable proofs of insurance but apparently this branch does not think so. I have been here long enough that customers are asking me questions.
I am begging the NCDOT to do an audit of this facility. I see by the signs that this is subcontracted out, but seriously something needs to be done. Avoid this location and go up or down Independence if you would like to remain sane and get your tag in a timely fashion.