I am a loyal Southwest traveler, but my company uses American, so guess who I fly with most?
My most recent flight was anything but awesome, but AA couldn't have been more helpful. I flew into Dallas from Pittsburgh, not realizing until close to landing that we were 30-40 minutes late. I missed my connection in the next terminal over. Sad, I wandered over to the next empty gate and an agent quickly printed me a boarding pass for the next flight. But what about my luggage? Will it find me in Austin? Hungry and cranky, every little thing made the experience all the more miserable. The closest food outlet to my gate? A barbecue place--what's a vegetarian to do? The next closest--a sit-down restaurant. I DON'T HAVE TIME!!!
Due to storms in Dallas, every flight was delayed. We boarded 30 minutes late and crawled into the back of the line behind about a dozen other planes waiting for the OK to take off. The pilot and flight attendants kept passengers in the loop as to what kind of delay we could expect and when we could bust out our cell phones and complain to our friends and family about the weather.
We soon received the OK to leave. My baggage found its way to the carousel in Austin shortly after I did and all was well. Hoorah!