| rev:text
| - So first of all if I could give a zero rating I would. We tried them a second time and again the order was terrible. The wings were disgusting!!! The pizza order was an absolute disaster. Never, never, never again will we order from this place. We order at least twice a week from Sabatino's, Angelina's, Red Rock and the favorite of all Rocco's!!! When I called to let them know Johnny (who took the original order) answered again. I told him to forget sending another pizza, we just wanted a refund and wanted to speak to a manager.
Guess who was the manager?? Johnny was it!! To my amazement I let him know that we would not be ordering from there again and that I would be Yelping, as that's what Yelpers do.
He did offer to send the correct order, but unfortunately after trying the wings we did receive, we said "no way". The wings were not edible.
He did give us a full refund, and he also apologized for the error. However, when you make an order to go, you expect to get what you ordered. As a manager you should be checking every single order going out to ensure it is correct.
I just can't allow spending "hard worked money" and not getting what I asked for. And not even close to what I asked for. I ordered a thin crust and received a thick crust. Are you serious?
Everyone makes mistakes, we are human. However, when you are in a business of supplying food there needs to be standards.
We are extremely patient, and good tipping people as we know that sometimes that is where you get you're livelihood. I mean this is Vegas!
We understand mistakes but, this one was unacceptable. Sorry, not a repeat customer.
|